Service 04

Digital Services

Connecting data, models and engineering intelligence to support faster, better-informed decisions.

Digital Services for Water Infrastructure

Unlocking the value in your data, models and systems through intelligent integration.

Water utilities generate enormous volumes of data — from asset registers and SCADA systems to hydraulic models and maintenance records. The challenge is not the data itself, but connecting it in ways that support better decisions. DWS provides digital services grounded in engineering context, not just IT capability.

Talk to our team Explore services
Data integration
Hydraulic model linking
Decision support tools
Digital twins

Engineering-led digital integration.

Data • Models • Decisions
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Step 1

Understand Decisions

Start with what decisions need to be made, then work backwards to identify the data and tools required.

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Step 2

Integrate Data

Connect asset registers, SCADA, GIS, hydraulic models and operational data into coherent, usable pipelines.

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Step 3

Build Tools

Decision support dashboards, reporting tools and digital twins that engineers and planners actually use.

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Step 4

Embed & Sustain

Tools built to be durable, maintainable and aligned with existing client technology environments.

Connecting data to decisions.

Water utilities have invested heavily in data collection — but too often that data sits in silos, disconnected from the models and planning tools that could make it useful. DWS bridges the gap between data, engineering models and operational decision-making, building systems that are grounded in real infrastructure context.

Key challenges we address

Asset, SCADA and planning data systems that don’t talk to each other
Hydraulic models disconnected from real-time network operations
Manual reporting processes consuming valuable engineering time
Decision-makers lacking timely, accessible network insight
Model platforms requiring migration or integration with new systems

The value DWS brings

Faster, better-informed operational decisions
Reduced manual data handling and reporting effort
Improved model accuracy and currency
Scalable, maintainable digital infrastructure
Tools engineers and planners actually use
Clear pathway from data to insight to action

Our digital services are engineered from the ground up around real infrastructure decisions — not generic IT solutions retrofitted to a water context. We work closely with client IT and operational teams to ensure every tool we build is durable, supported, and delivers lasting value.

End-to-end digital integration capability.

Our services span the full digital stack — from data pipelines and model integration through to dashboards, decision support systems and digital twins — all grounded in deep water engineering expertise.

01

Data Integration

Asset registers, SCADA, GIS and hydraulic model data connected into coherent, usable pipelines and platforms that support planning and operations.

02

Model Integration & Migration

Hydraulic models linked to operational data for near-real-time network understanding, plus model platform migrations across InfoWorks, MIKE+ and InfoWater.

03

Decision Support Systems

Dashboards, reporting tools and analytical frameworks that put insight in the hands of decision-makers — built to be used, not just demonstrated.

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Digital Twins

Scoping, design and development of digital twin systems for water network monitoring, scenario testing and long-term planning support.

What we do

Specialist digital capability for water infrastructure

Data integration and pipeline development
Hydraulic model integration with operational data
Live and near-real-time model configuration
Model platform migration (InfoWorks, MIKE+, InfoWater)
Decision support system design and implementation
GIS and spatial analytics
Reporting and visualisation dashboards
Digital twin scoping and development
Data governance and quality frameworks
Automated regulatory reporting tools

What we deliver

Faster, better-informed infrastructure decisions
Reduced manual data handling and reporting effort
Hydraulic models connected to real operational data
Scalable, maintainable digital tools and platforms
Clear roadmaps from current state to future digital capability
Systems that engineering teams actually use day-to-day

Why DWS

Engineering-led — we understand the decisions, not just the data
Deep hydraulic modelling expertise embedded in every digital tool
Strong track record in model migration and integration across ANZ
Tools built to last — maintainable by client teams, not just DWS
Practical outcomes — not proofs of concept that never get used

Start with the decision. Build backwards from there.

Too many digital projects are built around data availability rather than decision needs. DWS starts every engagement by asking what decisions need to be made, then identifies the data, models and tools required to support them — ensuring every investment delivers tangible operational value.

Asset & SCADA data
Hydraulic model integration
GIS & spatial analytics
Operational dashboards
Digital twin platforms
Automated reporting

Our people and expertise

Our team combines deep water engineering knowledge with hands-on capability across data integration, hydraulic modelling platforms and digital tool development.

Hydraulic model build, calibration and platform migration
InfoWorks WS Pro, InfoWorks ICM, MIKE+ and InfoWater
Live and near-real-time hydraulic model configuration
SCADA, GIS and asset register data integration
Water balance modelling and decision support tools
Digital twin scoping, design and implementation
Regulatory reporting automation and dashboard development

Digital Services in Action

A selection of recent projects demonstrating our digital integration and model capability across Australian and New Zealand utilities.

01
Unitywater / WSP
Roadmap to Live Water and Sewerage Hydraulic Models
Project Description

WSP and DWS examined the benefits of live operational network models for Unitywater, performing a technical gap analysis and developing a roadmap for the future adoption of live hydraulic modelling across Unitywater’s water and sewerage networks.

Scope
  • Reviewed existing data assets and live modelling solutions available in the market
  • Assessed water and sewerage network models for live model readiness
  • Conducted a benefits analysis of live operational models
  • Met with Unitywater IT teams to assess integration requirements
  • Completed a gap analysis and prepared a phased implementation roadmap
🏆 Outcome

Provided Unitywater with a clear understanding of the benefits, data requirements, and implementation pathway for transitioning to live operational hydraulic models.

02
Seqwater
Mt Crosby Water Balance Assessment
Project Description

Seqwater engaged DWS to complete an additional water balance assessment to confirm Mt Crosby’s minimum supply requirements across a range of water restriction scenarios, underpinned by the Interim Integrated Master Plan (IIMP) assumptions.

Scope
  • Updated the Rapid Assessment Tool (RAT) with restricted demand data across five restriction levels
  • Configured the RAT to perform water balance modelling minimising Mt Crosby WTP production
  • Maximised transfer from regional interconnectors and treatment capacity outside Mt Crosby
  • Applied IIMP assumptions relating to asset capability and timing of new infrastructure
🏆 Outcome

Delivered a robust water balance assessment confirming Mt Crosby’s minimum supply requirements under the revised IIMP assumptions, providing the evidence base for sound operational and investment planning.

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