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Technical Support

Technical & Advanced Modelling Support

Expert support from practising water engineers — going beyond IT helpdesks to solve real hydraulic modelling challenges.

Technical & Advanced Modelling Support

Engineering expertise when and where you need it.

Getting the most from hydraulic modelling software requires more than just knowing how to use the interface. DWS provides technical and advanced modelling support that combines software expertise with deep water engineering knowledge — helping teams solve complex modelling challenges, improve model quality, and build internal capability.

💧InfoWorks WS Pro Specialists
🌊InfoWorks ICM Specialists
🛠Advanced Modelling Capability
🎓Peer Review & QA
How We Support You

Support that understands the engineering, not just the software.

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Helpdesk Support

Fast, knowledgeable responses to software and modelling questions — from a team that uses the tools every day.

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Advanced Modelling

Complex modelling tasks — Real-Time Controls, live model configuration, 2D modelling, large network calibration.

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Peer Review & QA

Independent model review, QA/QC and validation against field data — adding rigour and defensibility to model outputs.

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Embedded Support

On-site or remote embedded modelling support within your team — providing capability augmentation for major programs.

Technical Support Services

Full-spectrum technical modelling support.

InfoWorks WS Pro

Water Distribution Support

  • →Model build, import and data validation
  • →Model calibration using operational data
  • →User Programmable Control (UPC) development
  • →DMA / PMA design and modelling
  • →Scenario development and master planning
  • →Live model configuration and data linking
  • →Migration from InfoWater or other platforms
InfoWorks ICM

Integrated Catchment Support

  • →Dynamic model build and calibration
  • →Pump station and rising main modelling
  • →Wet weather and I/I analysis
  • →Real-Time Control (RTC) configuration
  • →2D overland flow modelling
  • →Stormwater and flood analysis
  • →Migration from MIKE+ or other platforms
Support Packages

Flexible support options to suit your organisation.

Ad Hoc
Technical Support
  • Included with most software licenses
  • Can be purchased seperately if not part of software license
  • Only for technical software related queries
  • Fast response from our engineering team

Limited to software specific bugs or errors

Enquire
Recommended
Support Retainer
  • Monthly retainer of agreed support hours
  • Priority response and scheduling
  • Includes quarterly model health checks
  • Discounted rate vs ad hoc
  • Can be used for any software or modelling task

Best for: active modelling teams needing regular support

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Large Programmes
Embedded Support
  • DWS engineer embedded within your team
  • On-site or remote delivery
  • Day rate or project-based engagement
  • Full access to DWS team knowledge
  • Suitable for major modelling programmes

Best for: utilities and major delivery programmes

Talk to Us

Need modelling support?

Tell us about your challenge and we’ll recommend the right level of support.

Contact Our Team View Training